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I first contacted Velocity Dispute Management when I had an issue with a driveway contractor. The team at Velocity advised me of my legal rights and the steps to conclude the dispute. The team drafted letters for me to send to the contractor and, when unable to reach an agreement, provided a balanced view of the likelihood of success in the small claims court.
When I decided to take the dispute to court, Velocity helped me prepare my case and what to put on the court documents. The team coached me on presenting my case and what to expect the potential defence to be. Thanks to the help from the team, I was awarded my entire claim of £2,850. Sadly the story did not end there, as the other party refused to pay Velocity again and assisted me with enforcement proceedings until I was repaid in full.
Thanks to the services provided by Velocity Dispute Management, I now have the confidence to pursue a further claim against a plumbing contractor in the small claims court; and will be utilising the services of Velocity once again.
The team at Velocity were highly professional, responsive and supportive throughout the process, which proved to be excellent value for money.
Aaron in East Yorkshire
I had trouble on a once-in-a-lifetime holiday when it seemed that nothing was going to plan or what I had paid for. I contacted Velocity Dispute Management, who took the time to understand my situation and explained my rights and what options were open to me.
I asked the team at Velocity to write some letters for me and manage the case for me. Thanks to the efforts of the team at Velocity, I was able to settle with the travel companies that I was happy with. Without the support from the team at Velocity, I would not have been able to recover the money I did.
David North Ayrshire
When I contacted Velocity, I struggled with my Neighbour, who refused to maintain their garden and had a tree significantly overhanging my garden and touching my window. The team at Velocity were clear on my rights that I could cut the tree myself or require my Neighbour to cut it. The team at Velocity drafted a letter detailing the delict law, which was relevant to the situation and stating that my Neighbour was required to attend to the tree.